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LEVEL 03 · UNIT 03 · PROBLEMS · SUPPORT · ADVICEUseful language
Useful language
How to Write a Clear Message to Customer Support
Escribe mensajes directos, organizados y amables para recibir ayuda más rápido.
The secret: simple and structured
Un mensaje claro de customer support sigue cuatro partes: comienza cortésmente, explica el problema, entrega los datos necesarios y pide ayuda antes de cerrar con amabilidad.
| Part | Useful language |
|---|---|
| 1 · Start politely | Hello, I need help with… · Good afternoon, I would like to report an issue. |
| 2 · Explain the problem | There is a mistake in my reservation. · The information is incorrect. |
| 3 · Give details | My confirmation number is 458921. · I booked a double room. |
| 4 · Ask and close | Could you correct this, please? · Thank you very much. |
Example message
Hello, I need help with my booking.
There is a mistake in my reservation.
My name is Daniel Vargas and my confirmation number is 458921.
I booked a double room, but the system shows a single room.
Could you correct this, please?
Thank you very much.
Activity · Put the complaint in order
Organiza dos mensajes completos para que el agente pueda entenderlos y resolverlos.
Abrir el juego en una pestaña completa ↗